A flat rate of $4.99 applies for all other orders in the contiguous US and $9.99 for other states
We’ve spent countless hours developing and refining our products - we know you’ll love them. However, we understand this might be your first time buying from us. We want you to feel 100% comfortable in your purchase, so your order is covered in-full by our Happiness Guarantee.
If you aren’t happy with any product you buy from us, let us know within 30 days of purchase by contacting us at support@downunderoutdoors.store. We’ll confirm your order, then provide you instructions to return your product to us, new, used, or broken. Once we receive it, we’ll give you a 100% refund. It’s that simple!
With Down Under Outdoors, you'll never be talking to an AI chatbot for customer service. Your support will always come from real humans living in Australia, who know a lot about our products. We've developed, tried and tested them and use them ourselves.
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Free Shipping on all orders over $59
Most USA-based orders are shipped directly from our warehouses within 24-48 hours for your convenience and maximum efficiency.
Your product should arrive within 3 - 7 Business Days. If it does not, please contact us at support@downunderoutdoors.store.
Happiness Guarantee
We want you to be 100% satisfied with your purchase and we stand behind all of the products that we sell. If for any reason you are not completely satisfied, you can choose between a full refund or a replacement product within 30 days.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return question at support@downunderoutdoors.store.
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